Case Management Assistant - CACM
HCML is a leading provider of injury rehabilitation and case management services to the legal, corporate and insurance markets. Plus we're Great Place to Work certified!
Job title: Case Management Assistant
Reports to: Operations Manager
Location: Home Based (Regular travel into Saffron Walden office)
Salary: £28k-£32,500k
Status: Full-time, permanent
Purpose of Role:
This post is to join a team of existing Brain Injury Case Managers at CA Case Management Ltd. CA Case Management Ltd is a case management company specializing in the provision of high-quality case management services to clients with brain and spinal cord injury and long-term neurological disabilities.
Under the direction of Brain Injury Case Managers, the CMA is responsible for advocating, planning, and facilitating the delivery of complex rehabilitation and care/support to enable clients to achieve their maximum potential. The CMA will be responsible for building a relationship with our client and those important to them, as well as working alongside the case managers, homecare team, litigation solicitor and/or deputy, and as part of a bespoke MDT’s. Working to agreed standards and in line with codes of professional practice; supporting our case manager and homecare team in order to provide specialist clinical and rehabilitation, and care and support services for our clients.
Key Responsibilities:
Supporting the management of the client’s home including adaptations, equipment, maintenance and cleaning
Setting up and monitoring MDT
Supporting the client’s Case Management goals and rehabilitation
Supporting production and proof reading of assessment, reports, meeting minutes
Support clients to make manage and attend clinical and rehab appointments
Making applications on behalf of the client e.g. blue badge, DWP form completion
Supporting and supervising the care teams
Completing homecare visits and checks
To visit the client and support meetings as is required
Work in accordance with relevant legislation, health care best practices and internal policy and procedures.
Be responsible for ensuring that clients’ files are charged and invoiced appropriately in-line with agreed working practices and contractual customer agreements.
Person Specification:
Experience
Minimum 5 years experience within a CQC regulated service
Experience working as part of team delivering complex care or therapy
Experience working with Case Managers
Experiencing of working with adults and children with neurological conditions, traumatic brain injury / Cerebral Palsy and other complex conditions
Skills & Knowledge
A caring and empathetic individual
Full, clean driving licence and access to a car for use for work.
Excellent administrative skills
Good working knowledge of Microsoft Word is required, including formatting documents, using templates, and editing content.
Initiative and problem-solving skills, with the ability to work independently and seek solutions using available resources.
Ability to work quickly and accurately through a range of tasks, setting appropriate priorities and meeting deadlines
Excellent written and verbal communications skills
A willingness to go ‘above and beyond’ for the client
Ability to research or find points of contact within both private and statutory services.
Accuracy in file notes, data entry and message taking
Excellent attention to detail
Ability to be innovative
Ability to work calmly under pressure
Ability to adapt and a willingness to learn
Ability and willingness to travel under own means or via public transport as required and to support clients
Ability to have difficult discussions
Knowledge of Microsoft Teams, SharePoint, and other Microsoft 365 applications.
Attributes
The role requires an individual who is able to work autonomously and also as a key team member.
They will also need to be calm, efficient and professional.
Qualifications and Training
Diploma/ NVQ Level III or other Health and Social Care Qualification
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- Department
- Case Management
- Role
- Case Manager
About Health & Care Management LTD (HCML)
HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We help people recovering from serious injury to achieve lasting recovery, guiding them through rehabilitation, community reintegration, return to work, and long-term support. Alongside this, we provide employers and employees with bespoke health and wellbeing solutions that tackle causes, prevent risks, and build a healthier, happier, and more productive workforce. With over 20 years’ experience, ISO-accredited clinical governance, and a certified Great Place to Work® culture, we deliver coordinated, compassionate, and outcome-driven care across insurance, corporate, legal, and private medical insurance markets. We’re also proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.