Job Title: Specialist Case Manager (Catastrophic, Spinal, Brain Injury)

Location: Home based within North West England (Great Manchester, Merseyside, Lancashire, Yorkshire border regions and surrounding areas)

Travel: Must be able to visit clients across NW England within 2 hours on home address

Salary: £40,000- £55,000 dependant on experience

Contract: Full time or Part time available (3 days per week)

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re also proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.

We provide specialist case management and care services for people who have experienced complex and life-changing injuries. Our role is to guide individuals and families through complex situations with clarity, assurance and compassion – ensuring they access effective rehabilitation, treatment and support at the moments they most need it.

Purpose of Role:

To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. This extends beyond the individual’s presenting physical and functional abilities, and encompasses all aspects of their social and vocational situations and life participation.

Key Responsibilities:

• To proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure within an agreed geographical location

• Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus

• Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention that may not be possible within standard statutory service provision

• Caseload numbers vary depending on case complexities

• To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding

• To be responsible for liaising and maintaining regular communication with the rehabilitation client, case stakeholders and clinicians, keeping all case records accurate and up to date

• To accurately request, agree and manage funds allocated for rehabilitation or care on each case, reviewing and processing treatment invoices and monitoring overall case spend

Person Specification:

Experience

Essential:

• Minimum of five years of clinical experience in the field of neurological and complex orthopaedic rehabilitation including spinal cord injury

• A basic understanding of the funding of rehabilitation or complex care following injury including CHC funding, private funding, Insurer funding or post settlement funding agreements

• An understanding of GDPR, Safeguarding and Capacity

Desirable:

• Prior case management experience within the NHS and/or personal Injury industry

• Enhanced experience or knowledge of the rehabilitation and care requirements and local provision for those suffering from complex injuries

• An understanding of statutory services provisions in relation to life-changing injuries

Skills & Knowledge

• An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration

• An understanding of The Rehabilitation Code

• An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration

• Excellent written skills: compilation of extensive reports, attention to detail, professional e-mail communication

Attributes

• Ability to assess holistically and compile clinically sound recommendations for intervention

• Ability to direct and coordinate a multitude of different services to ensure effective outcomes

• Ability to convince and influence stakeholders through sound clinical judgement and reasoning

• Willingness to travel to hospital, residential and clinic locations by your own means or via public transport

Qualifications and Training

• Qualification in nursing, physiotherapy, occupational therapy or other clinical qualification

• Active HCPC, NMC or professional registration

Desirable:

• Active registration with CMSUK, IRCM or BABICM or related sector registrations

Company Benefits:

• Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions

Learn more about a career with HCML - https://hcml.co.uk/about-us/careers/

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.